Frequently Asked Questions About Collision Repair at CarWorx Collision

CarWorx Collision has four convenient collision centers in Oklahoma:

• Edmond – 3625 S. Broadway, Edmond, OK 73013
• NW Expressway (Oklahoma City) – 8313 Candlewood Dr., Oklahoma City, OK 73132
• Tulsa Memorial – 3938 S. Memorial Dr., Tulsa, OK 74145
• Broken Arrow – 2012 N. Aspen Ave., Broken Arrow, OK 74012

Each location offers free estimates, insurance assistance, and a lifetime warranty on our collision repairs.

Yes. CarWorx Collision works with all major insurance companies in Oklahoma.

We can:

• Help you open or manage your claim
• Communicate directly with your adjuster
• Provide photos, repair plans, and supplements if hidden damage is found
• Keep you updated as your claim and repair move forward

Our goal is to make the insurance process as smooth and stress-free as possible.

No. In Oklahoma, you have the right to choose your own auto body shop after an accident. Insurance companies can suggest preferred shops, but they cannot force you to use them. (okaba.org)

If you choose CarWorx Collision, we’ll work with your insurer and help coordinate the claim so you get quality repairs at the shop you trust.

Whenever possible, CarWorx Collision uses OEM (Original Equipment Manufacturer) parts to help maintain fit, finish, and long-term safety.

Depending on your insurance policy and vehicle, we may also discuss:

• OEM parts
• Aftermarket parts
• Recycled or reconditioned parts

We’ll explain what’s being used on your repair in the estimate.

CarWorx Collision backs its collision repair work with a lifetime warranty for as long as you own your vehicle.

That means if there’s ever an issue related to the work we performed, bring your vehicle back and we’ll make it right.

Repair time depends on:

• The extent of the damage
• Parts availability
• Insurance approvals and any supplemental damage found during teardown

Smaller repairs may take just a week or two, while more complex collision repairs can take longer. At CarWorx Collision, we’ll give you a realistic timeline up front after assessing the damage and sourcing parts and keep you informed with updates throughout the process.

Yes. CarWorx Collision specializes in hail damage repair and paintless dent repair (PDR) at all locations.

PDR is often the preferred solution for Oklahoma hail storms because it:

• Preserves your original factory paint
• Restores panels without fillers or repainting (when damage allows)
• Can be faster than traditional bodywork

We’ll inspect your vehicle and let you know whether PDR, traditional repair, or a combination is best.

We partner with local rental car companies and towing providers to make the process easier for you. (carwise)

If your vehicle is not drivable:

• We can help arrange a tow to the nearest CarWorx Collision location.
• If your insurance policy includes rental coverage, we’ll help you connect with a rental car company so you can stay mobile while your vehicle is in the shop.

Walk-ins are welcome, but an appointment helps us serve you faster.

You can:

• Schedule online through our Schedule Appointment page
• Call the CarWorx Collision location closest to you 

At your visit, we’ll inspect the damage, take photos if needed, and provide a clear, written estimate.

CarWorx Collision focuses on what we do best: auto body, paint, and collision repair.

We typically do not provide:

• Routine mechanical services (oil changes, tune-ups, brakes, etc.) unless directly related to collision damage
• Tire sales or wheel alignments as stand-alone services
• Full detailing services, beyond the standard clean-up after repairs
• Custom modifications unrelated to accident repair

If you’re unsure whether something is covered, just ask — we’ll point you in the right direction.

Proper collision repair that follows OEM procedures is designed to protect your vehicle’s safety and value, not hurt it. Many leases and warranties allow for quality collision repairs as long as the work is done correctly.

CarWorx Collision:

• Follows manufacturer repair guidelines where available
• Documents repairs for you and your insurer
• Uses repair methods designed to restore structural integrity and appearance

If you have questions about a specific lease or warranty requirement, bring your paperwork and we’ll review it with you.

Drivers choose CarWorx Collision because we combine experience, empathy, and quality repairs:

• 25+ years of collision repair experience in Oklahoma (CarWorx Collision)
• Family-run culture that treats customers and employees like family
• Free estimates and insurance assistance
• Lifetime warranty on repairs
• Consistently strong customer reviews for communication, repair quality, and on-time delivery (carwise)

We repair every vehicle as if it were our own and work hard to make a stressful situation feel manageable.

The fastest way to get started is to schedule a free estimate at the CarWorx Collision location closest to you.

You can:

• Use our online scheduling tool on the Schedule Appointment page
• Call any of our Oklahoma locations directly (CarWorx Collision)

From there, we’ll:

1. Inspect your vehicle and document the damage
2. Explain your repair options and timeline
3. Help you open or manage your insurance claim
4. Keep you updated until your vehicle is repaired and ready to go